Spanish Customer Service Specialist
This role is open to candidates with 2+ years of experience in customer service/order management.
About the Role:
The Spanish Customer Service Specialist will be responsible for a variety of tasks, including order processing, problem-solving, administrative support for our commercial sales team, and logistical support for both internal and external customers.
Responsibilities:
* Process all orders received via the CRM system.
* Communicate proactively with internal and external customers regarding order status.
* Review and maintain customers' open orders on a daily basis.
* Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments.
* Collaborate with other departments to ensure accuracy of data maintained on SAP.
* Keep customer account changes up to date and communicated to the commercial sales team.
* Stay informed on products, inventory levels, special requirements, and promotions communicated from various departments to support the delivery of excellent customer service.
* Communicate regularly with Team Lead regarding all changes, issues, and potential concerns with any customer accounts.
* Work with the central warehouse and/or supply chain team regarding inventory, escalations, and customer inquiries.
* Responsible for complying with and executing applicable Quality Management System (QMS) processes to support the delivery of an excellent customer experience.
Requirements:
* Previous customer service experience desired, preferably in the healthcare industry but not essential.
* Fluency in Spanish and English essential. Fluency in French, German, or Dutch would also be an advantage.
* Proficient in MS Office programs such as Word, Excel, and Outlook, and comfortable with IT systems.
* SAP or other ERP system experience is a significant advantage.
About Us:
We are a leading recruitment agency, dedicated to finding the best talent for our clients.