AWS Premium Support provides technical solutions to a wide range of global customers as they build their mission-critical applications on top of AWS cloud services. As a member of the AWS Premium Support team, you will be at the forefront of this transformational technology. You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing new capabilities.
Our team is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We believe that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
We value diverse experiences and encourage candidates to apply even if they do not meet all of the preferred qualifications and skills listed in the job description. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Responsibilities:
* Solve customer cases through various contact channels such as telephone, email, and web/live chat.
* Apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Requirements:
* Fluent in English
* Kubernetes management and troubleshooting knowledge and experience
* Experience with container orchestration tools (e.g. Docker, OpenShift, Kubernetes)
* Linux expertise (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies expertise (Windows Container, Hyper-V, etc.)
* Deep understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.) Troubleshooting skills at multiple levels of complexity
* Experience with Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
* Experience with DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Jenkins, Ansible)
* Scripting language ability (e.g. Bash, PowerShell, Ruby, Python, Node.JS)
* Experience with version control system (e.g. Git, Perforce, SVN, TFVC)
* Experience managing full application stacks from the OS up through custom applications
* Knowledge of AWS and Cloud Computing concepts (especially experience with AWS Elastic Beanstalk, AWS CloudFormation or AWS OpsWorks)
* Effective communication skills to lead technical discussions and engage with customers in both English and Mandarin
* Bachelor's degree in a Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position