Services Manager
The Services Manager is a key member of the directorate management team, responsible for driving and supporting the operational service requirements in the Day Services pillar of the MED Directorate.
Purpose of the Role:
* To deliver key directorate objectives based on Quality and Safety, Access, Flow, Team Resources and Waste.
* To ensure services comply with all access protocols, SOP's and National Programme requirements.
Responsibilities:
Accountability
* Analyse demand capacity metrics and ensure services comply with targets.
* Review and analyse resources within the Directorate, suggesting proposals to improve efficiencies, productivity, and service delivery.
Access/Flow
* Understand capacity & demand concepts and metrics and assist the Clinical Director, Operations Manager in designing and delivering KPI data to analyse services and make informed decisions on improvements and service development.
* Ensure all services comply with internal and external targets.
* Review performance indicators and measurement targets in conjunction with the ADON and the directorate team.
Quality
* Support continuous quality improvement working with the directorate team to ensure safety and quality are central to the delivery of all services ensuring a fully patient focused and centred service.
* Address and review complaints and incidents in a timely manner and develop action plans as appropriate.
* Devise and implement processes to continuously test and measure patient satisfaction within the directorate as required.
Team
* Direct responsibility for the management of all administrative staff.
* Ensure the highest calibre staff are recruited to and retained within the directorate.
* Promote and affect a responsible and accountable culture amongst staff.
Resources and Planning
* Project manage new initiatives as required.
* Assist the finance department in costing & funding submissions to funding agencies regarding new/increased expenditures and/or reduced income levels.
Other Duties
* Deputise for senior personnel during absences as needed.
* Act as a member of relevant committees or working groups.
* Comply with Health and Safety regulations as outlined in the Safety, Health and Welfare Act 2005.
Requirements:
* Sufficient administrative capacity to discharge the functions of the grade.
* 2 years' management experience.
* Previous experience managing IPDC and OPD services (desirable).
Technical/Clinical Competencies:
* Proficient in IT skills (Word, Excel, Power Point, Outlook).
* Strong analytical skills.
Benefits:
* 30 Days Annual Leave