Job Title: Business Development Project OfficerDepartment: Professional ServicesLocation: Dublin or BangaloreReports To: Projects Office Team Lead
Job Purpose:
The Business Development Project Officer will be highly motivated and passionate individual, with an exceptional track record of delivering successful projects into complex and international organisations to join our Professional Services (PS) team.
You will be engaged with colleagues from various departments of CR2 to provide support within Projects Office unit of Professional Services department. PMO organisation establishes and enforces standardised project management processes and methodologies, manages resources and provides governance over the project execution. The PMO ensures that projects are executed efficiently, reducing risks and improving outcomes. Evaluate and estimate future implementation projects, supporting documentation, and reports required for business operation.
You must be a strong communicator, being able to engage with customers remotely and/or onsite and work closely with colleagues based in multiple offices across the organisation to ensure the best in-class Services Delivery to your customer.
CR2 is looking to fill this position ideally based in our Dublin or Bangalore offices. We are also open to considering candidates located within our customer region or countries.
Key Responsibilities:
Solution Definition: Collaborate with the sales team and Solution Architect to define solutions pre-contract signing, providing realistic implementation approaches and PS effort estimates.
Implementation Tracking: Maintain internal tracking of implementation estimates, manage opportunities on lead tracking tools (Salesforce), create quotes, and provide recurring reporting.
Project Launch and Support: Launch, scope, and support diverse projects using technical implementation/integration resources and skill sets from within the PS Division and local partners as appropriate.
Change Control Management: Ensure the change control process is applied according to CR2 methodology.
Process Improvement: Monitor industry trends to continuously improve and enhance Professional Services processes.
Resource Management: Manage required resources and maintain accurate planning using our project management tool (Clarizen).
Cross-Department Collaboration: Work closely with CR2’s Product Management, Pre-Sales, Development, Customer Support, Sales, and Marketing teams.
Project Oversight: Oversee project tracking, monitoring, control, and success from schedule sign-off to delivery in the production environment. Control contractual invoicing upon milestone achievement and follow CR2 project gating and closure processes.
Documentation Maintenance: Maintain and regularly update Professional Services documentation, including contracts, scope documents, PFP response supporting documents, methodologies and guidelines, and training documentation.
Leadership: Lead complex initiatives of strategic importance within the organisation, motivating and communicating effectively at all levels internally and externally.
Qualifications and Experience:
Experience: 5+ years of proven experience in the banking domain with strong project delivery/implementation exposure. Experience in similar project types, customer types, and technologies is acceptable.
PMO Background: Solid PMO background with extensive experience and a successful track record in customer-facing situations for either a consultancy company or a software and services company providing solutions in retail banking, wholesale banking, or a financial environment.
Technical Understanding: Understanding of technical implementation at the architecture level and ability to contribute to/drive design discussions.
Communication Skills: Effective communication skills with all levels of the customer organisation.
Methodology Familiarity: Familiarity with Agile/Waterfall methodologies and ability to drive projects to completion using these methodologies.
Project P&L Responsibility: Thorough understanding of Project P&L responsibility, managing, controlling, and monitoring project progress against time and budget.
Language Skills: Excellent written and verbal communication skills in English.
Personal Management: Self-starter with strong personal management and organisational skills; ability to manage multiple changing tasks simultaneously.
Change Management: Ability to use appropriate strategies and actions to overcome resistance to change.
Customer Focus: High energy level and a customer-first approach.
Attention to Detail: High level of attention to detail, inquisitive mind, and strong aptitude for learning CR2 products.
Educational Background: Honours Degree or Diploma in Information Science, Computer Science, or a related field.
Project Management Certification: Formal internationally recognised/certified Project Management qualification (e.g., PRINCE II/PMP or equivalent).
Travel:
· Open to travel to other CR2 offices if required.
Equal Opportunity Statement:CR2 HPS Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.