Job Type & Location: Onsite || Clonmel, Triperary County, Ireland || Long-term contract
Job Requirements:
Technical
* Minimum 3 years of strong experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues while ensuring compliance with hardware warranty and customer security requirements.
* Experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals, as well as desktop applications.
* Basic knowledge of enterprise LAN and WAN setups and concepts, with the ability to perform smart hand activities under instruction-based scenarios.
* Ability to lift/move computer equipment weighing up to 50 lbs.
* Expertise in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC/Linux OS (preferred).
* Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
* Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
* Ability to troubleshoot systems and networks using deductive reasoning skills and resolve issues related to end-user network cabling.
* Experience in repeat call analysis and developing preventive actions.
* Experience in problem management.
* Excellent written and oral communication skills with clients and management, along with strong interpersonal skills.
* Ability to work with deadlines and complete tasks on time, taking proactive ownership and working with a sense of urgency.
* Preferably holds an Associate Degree in Electronics and CompTIA A+ Certification.
* May possess other vendor certifications from OEMs (Dell, Toshiba, Lenovo, etc.).
* Experience with ticketing tools (ServiceNow / Remedy, etc.).
Non-Technical
* Good oral and written communication skills.
* Able to interact and work with customers at different levels.
* Driven and result-oriented.
* Passionate about the work.
* Ability to work independently or as part of a team.
* Ability to complete tasks effectively with minimal supervision.
* Must be available to work flexible work schedules.
#J-18808-Ljbffr