Team Overview:
The E-Commerce Program Transformation Team is a new function established eight months ago within the commercial function of the Pharma organization.
We aim to identify growth opportunities, optimize top-of-funnel strategies, and streamline internal operations, ensuring efficient, effective, and scalable solutions that enhance customer experience and drive business success.
Position Overview:
We are seeking a highly experienced and strategic Senior Business Analyst to lead and support e-commerce transformation initiatives within our organization from Growth & Strategy Design team.
This role will be pivotal in driving digital innovation, enhancing customer experiences, and optimizing e-commerce processes.
Key Responsibilities:
* E-commerce Strategy Development: Work with the Digital Strategy Manager to devise short-term and long-term strategies that focus on the growth of e-commerce business and enhance the customer experience. Collaborate with business leaders to define and refine e-commerce product enhancement initiatives that align with organizational goals.
* Business Requirements Gathering: Work closely with cross-functional teams to gather, elicit, document, and prioritize business, user, and product requirements. Translate customer anecdotes, competitive insights, and business needs into product enhancement opportunities through comprehensive and articulate business cases/business brief documents.
* Data Analysis & Insights: Leverage data analytics to evaluate the performance of e-commerce platforms and marketing campaigns. Develop and deliver reports, dashboards, and visualizations that clearly communicate insights into both technical and non-technical stakeholders. Provide actionable insights to drive decision-making and continuous improvement.
* Process Improvement & Optimization: Identify and recommend improvements to existing data acquisition and distribution processes, platforms, and systems to enhance operational efficiency and ability to listen to the voice of customers.
* Initiative Leadership & Delivery: Own the end-to-end scope of a strategic initiative by advocating for change and acting as a liaison between business units, Product & IT teams, and operations to ensure alignment and successful delivery. Partner with program teams to monitor initiative progress, resolve issues, and provide updates to stakeholders.
Qualifications:
Bachelor's degree in business analytics, information technology, or a related field; Master's degree in a relevant field is preferred.
5-8 years of experience in business/data analysis, with at least 2 years focused on e-commerce transformation in the technology or pharmaceutical industries preferred. Proven track record of leading large-scale complex e-commerce projects preferably in global or highly regulated environments.
Experienced in identifying opportunities for product enhancement through data trends or health metrics, and committed to performing relevant research & analytics to build a convincing business case(s). Proven track record in mobilizing stakeholders and obtaining consensus to get the proposed change prioritized through these business cases.
Proficiency in data analytics, business intelligence, and machine learning tools, preferably in e-commerce platforms. Strong understanding of tech/e-commerce products, for example APIs, integrations, and digital marketing tools etc. Proficiency in Microsoft suite tools, especially MS Excel, Power Point, and Word.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer.