Role Overview
We are seeking a Community Operations Analyst to join our team in Dublin. This is a permanent, full-time role with an onsite work model.
Duties and Responsibilities
* Assist clients by resolving inquiries empathetically, accurately, and on time.
* Stay knowledgeable about client products and community standards.
* Make well-balanced decisions and act as an effective advocate for the community.
* Utilize strong interpersonal skills, verbal and written communication skills, and empathy.
* Investigate and resolve issues reported on the client's platform.
About You
* Show personal resilience in a pressured environment.
* Be highly adaptable and have a positive approach to challenges.
* Have the ability to make decisions and solve problems.
* Effectively manage your time and prioritize tasks.
* Work collaboratively as part of a team.
Essential Competencies
* Fluency in market language (Danish) and English.
* Cultural understanding of the market.
* Experience working in an office environment is preferred.
* Reliability, consistency, and hard work.
* A passion for ensuring a positive, safe user experience.
Benefits
* Meals provided during shift hours.
* Health care.
* Extensive training and development opportunities.
* Free access to group scheme website and employee assistance programme.
Company Culture
We champion diversity and equality, creating an inclusive workplace culture that values diverse backgrounds, skills, and experiences. We strive to be equal opportunity employers, promoting a respectful and supportive work environment.