Job Title: Customer and Stakeholder Engagement Lead
EirGrid Group has developed an ambitious Business Strategy to respond to the unprecedented level of change and opportunity in the energy industry. Our Purpose is to Transform the Power System for Future Generations, leading the Island's Electricity Sector on Sustainability and Decarbonisation.
The Team:
* The infrastructure office within EirGrid comprises highly skilled professionals with backgrounds in engineering and business/commerce.
* The Infrastructure Office is responsible for leading the development and delivery of the power system and interconnection investment programmes, in collaboration with partners, customers & communities.
Job Purpose:
This role presents an exciting opportunity for a customer-focused and motivated individual to lead a team responsible for delivering high-quality support to EirGrid's connection customers and industry stakeholders in EirGrid's C&C team.
The successful candidate will be required to interact on a regular basis with senior management and C-suite executives in the customers' and stakeholders' organisations and with senior management and C-suite executives within EirGrid to manage complex and challenging interactions and to drive better outcomes for all.
This role involves developing and leading a high-performing customer account management team to support EirGrid's customers and key industry stakeholders.
Key Responsibilities:
1. Lead the team in a fast-paced, highly collaborative work environment.
2. Develop internal structures, procedures and process documentation for quality customer engagement.
3. Represent the company externally at conferences and events.
4. Manage stakeholder and customer engagements.
5. Lead a team of professionals in work allocation and providing a quality and consistent customer service.
6. Support the development of high-performance capabilities and behaviours within the team.
7. Work collaboratively with and provide support, guidance and assistance to team members.
8. Provide thought leadership and advocate industry best practices and principles.
Essential skills/experience:
* Relevant degree or equivalent qualification with minimum 10 years relevant experience working in a regulated environment.
* Broad understanding of the complex technical and commercial aspects of the power industry.
* Proven experience of leading effective customer and stakeholder engagement in a complex environment.
Estimated salary: €80,000 - €110,000 per annum depending on qualifications and experience.