Financial Services Consultant 6-12 months +
Key Responsibilities:
* Bring a good understanding of the FS Advisory role having worked in a similar capacity earlier.
* Lead advisory engagement constructing business models, cost-benefit analysis, and business process modeling.
* Engage business users to capture and document business process models using industry standard frameworks and tools.
* Translate business requirements into actionable change for fast delivery of technology. Ensure rigor in the process by challenging and validating the business needs to improve the quality of the deliverables.
Job Description:
Responsibilities of the role:
* Engage with business users, understand problem statements, and agree on the scope of engagement.
* Interview product owners to understand as-is business processes and then develop customer-driven to-be processes.
* Support the Business by documenting process models and identifying opportunities for improvement.
* Ability to map customer experience using tools like personas, customer journeys, etc.
* Gather and analyze statistical data from the business areas to support the business case for change.
* Research and analyze best-in-class industry processes to support digitization & simplification of customer journeys.
* Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty.
* Bring in industry experience and thought leadership to advise on trends, future operating models, and best-in-class journeys.
* Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in.
* Employ process modeling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams to deliver process improvements.
* Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories, and acceptance criteria.
* Support and contribute to the metrics-driven culture within our function.
Experience and Skills Required:
* A strong background in retail financial services advisory (preferably 10+ years of change management / regulatory projects experience) and a proven ability to quickly understand the business strategy and objectives (4+ years of Big 4 Advisory experience).
* Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, and drive decision making.
* Experience of working in an FS advisory role, in a similar organization is a massive plus.
* Experience in documenting business cases, business process modeling, and requirement elicitation through workshops.
* Manage projects from inception through design to delivery.
* An IT background with a solid grounding in technology.
* Experience of working in both Agile & waterfall SDLCs.
* Communication, group dynamics, collaboration, and continuous improvement are core – being best practice driven.
* 2.1 or higher in a related discipline from an academic institution; Masters a plus.
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