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Junior Associate Director, Investor Operations,
Dublin Client:
MUFG Investor Services
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
a53
Job Views: 4
Posted:
Expiry Date:
Job Description:
Reporting to the Associate Director, Investor Operations, a list of your responsibilities will include:
Manage and guide any direct reports in daily deliverables while ensuring adherence to company and department policies and procedures relating to investor registration, dealing, reporting and cash.
Be a main contact for daily client inquiries and deliverables covered by your reporting lines, ensuring resources are allocated to complete deliverables within Service level agreements.
Support management in addressing any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard.
Support any direct reports with training and guide individual performance and development through regular one-to-one meetings, performance discussions, career coaching, and annual performance reviews.
Ensure regular communications such as check-in meetings/calls with direct reports, encouraging teamwork and a positive team culture.
Support management with driving department initiatives, projects, and risk mitigation.
Support Investor Operations projects within your team, encouraging participation, constructive feedback, and idea generation from team members.
Support and promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients, and Openness and Honesty.
Qualifications:
Diploma or Bachelor's degree preferably in a business-related field or related experience.
3+ years experience in financial services, transfer agency, fund administration.
A demonstrable ability to problem-solve complex issues and provide guidance, assistance, and training.
Existing client/customer service experience would be ideal.
Knowledge of Investor Services processes and related functionalities.
Demonstrate business logic and a risk-averse approach to processes.
Demonstrate team leadership experience in Investor Services, fund administration, or relevant industry.
Computer skills with strengths in Microsoft Office products.
Proficiency with Microsoft Excel would be an asset.
Additional Information:
What's in it for you to join MUFG Investor Services?
Take a look at our careers site and you'll find everything you'd expect from a career with the fastest-growing business at one of the world's largest financial groups.
Our vibrant CULTURE, connected team, love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT await you.
We also prioritize HYBRID WORKING.
So, why settle for the ordinary?
Apply now for a Brilliantly Different career.
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