This is an excellent opportunity to join the in-house property management team of one of Ireland’s largest private developers as a front facing Concierge in a PRS residential development. Based in an exclusive upmarket residential development in North Dublin overlooking the sea featuring a host of onsite amenities including a coastal walk.
This is an exciting opportunity for an experienced property professional to play a key role in the building's ongoing success. The successful candidate will oversee a mid-scale development with premium amenities, including a gym, lounge, multimedia spaces, and breakout areas.
You will be the first person tenants, clients, and contractors will meet as they enter the building. You'll be the dynamic individual who sets the tone, creating a welcoming atmosphere while overseeing access controls, managing contractor relationships, and ensuring smooth coordination of all maintenance activities via their eLogbook system.
* You’ll ensure the reception and surrounding areas are always spotless, keeping things tidy and reporting any cleaning or maintenance tasks to the relevant contractors.
* Your keen eye for detail and proactive approach will be key to creating a seamless experience for everyone in the building.
* You will be the person who keeps everything running effortlessly.
* The primary objective of this role is to provide exceptional support to the Building Management team, reporting directly to the Property & Facilities Management division.
* The ideal candidate will thrive in a dynamic, fast-paced environment, where strong planning, coordination, and multitasking abilities are crucial.
* A central aspect of the role involves managing and engaging with various key stakeholders within the premises, ensuring smooth operations and seamless communication.
* This is a public-facing position, where you will serve as a key point of contact, delivering top-tier concierge services and ensuring a welcoming, professional experience for all visitors and tenants.
Key Responsibilities
* Have a strong work ethic, proactive attitude, keen desire to learn and willingness to take ownership of a project.
* Check in arriving visitors, providing access using security and access control system.
* Acting as a main point of contact for tenants and visitors and greeting them in a friendly, courteous and professional manner.
* Handling communication with contractors undertaking maintenance on site.
* Managing and updating contractor log and contractor documentation via online system.
* Operating the main reception phone system and inbox, including responding to all queries in a timely manner.
* Overseeing and maintaining daily administrative operations to enhance and support a cohesive and efficient office environment.
* Organising meetings where requested.
* Scheduling and communicating key dates and events.
* Managing car park operations i.e. ensuring arriving visitors are parked in their designated space.
* Ensuring reception operations run smoothly with consideration to GDPR guidelines.
Skills, Knowledge and Experience
* Previous experience in a customer facing role.
* Ability to prioritise with good problem solving and decision-making skills.
* Strong communication and interpersonal skills.
* Must have excellent IT skills and software experience.
* Experience in working on multiple projects simultaneously.
* Have strong self-management, organisation and administration skills.
* High attention to detail.
* Strong team working skills.
* Previous experience in a concierge role or the hospitality industry would be desirable.
Salary €35,000 + benefits
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
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