Business Analyst - 12 Month Contract
Morgan McKinley is working with a leading public sector organization to recruit a Business Analyst for a large-scale transformation program.
Key Responsibilities:
* End-to-end delivery of reports and ongoing improvements
* Analyzing and resolving defects, change requests, and process inefficiencies
* Supporting transport operator and contract management reporting
* Facilitating collaboration with stakeholders to enhance reporting capabilities
* Process improvement and transition to BAU operations
Requirements:
* Minimum 3 years' experience as a Business Analyst or Operations Analyst
* Experience in contact center or customer care environments
* Strong process documentation and reporting skills
* Solutions-focused mindset with excellent problem-solving abilities
About the Opportunity
This is a fantastic opportunity to contribute to a high-impact transformation initiative. The role will initially be a 12 month daily rate contract with the opportunity for extension. It's a hybrid role, requiring 2 days onsite.