Job Description
A Technical Customer Service Specialist is required by Careerwise recruitment to work with our Limerick based medical device manufacturing client.
Role of this position
1. Co-ordinate and maintain the sales order processing function - orders, acknowledgements, invoicing, credits etc.
2. Act as the contact point between Customers/Sales Team and Operations, Quality and Technical, to ensure accurate and up to date information is available to the customer/plant at all times
3. Liaising with Manufacturing to ensure committed delivery dates are achieved
4. Dealing with queries from Customers or Sales Team in a timely manner
5. Maintaining the Contract Review process for New Products/Customers
6. Provide support to Sales Team with timely responses to enquiries
7. Be familiar with Products and Processes to facilitate swift responses to customer enquiries.
JOB REQUIREMENTS
8. Third level Diploma / Degree in business or technical field
9. Previous experience in a Customer Services role within a manufacturing/Technical environment.
10. Strong communication and interpersonal skills with an ability to influence in a positive manner.
11. Technically competent with an ability to understand customer needs in relation to technical products.
N.B. It is essential that you hold a valid working visa for Ireland