Job Description
Morgan McKinley is seeking a Service Engineer with HVAC experience due to growth in their business. S gas certification is essential for this position.
Key Activities and Accountabilities
* To undertake accurate, timely and high-quality servicing for our contract maintenance customers in accordance with company vision and relevant health and safety regulations.
* To accurately identify and replace spare components on customer equipment in order to improve or restore the performance of equipment.
* To make accurate proposals and explanations to customers regarding recommended or critical spares or required refurbishments.
* To undertake accurate airflow measurements and performance assessments against standard procedures for assessment of unit performance.
* To undertake system upgrading and refurbishment either at customers' premises or in our Return to Work facility.
* To match customer servicing requirements accurately to the scope of works and timescales laid out on a project under the terms of the customer quotation.
* To provide timely and accurate commissioning and setup of our equipment.
* To provide clear technical service reports daily, clearly communicated to Internal After Sales Support team.
* To provide clear Health and Safety documentation for each site visit and communicate to internal After Sales Support team.
* To seek out servicing opportunities from new and existing customers.
* To present a professional image in line with dress code guidelines set by position and a helpful image in line with being regarded as the humidity expert and preferred supplier.
* To assist team members outside normal geographic region when project distribution difficulties arise, ensuring best use of human resources.
* To work under own initiative to manage contract customers in own geographic area to maximize amount of time available to service customer units.
* To monitor and report on competitive activity.
* To participate positively within the team, consistently demonstrating a positive attitude and contributing fully to the overall success of the team.
* To participate fully in all company training initiatives, including self-study, mentoring, on-the-job training, and ensure that all necessary certification and accreditation are renewed to date.
* To comply at all times with statutory, company, and customer health and safety requirements and site working instructions.
* In cases where there is a requirement in the business, your skills may be employed by other teams in duties such as project engineering, engineering support through the sales process, and product technical support. This activity must be authorized by your line manager but reporting to the respective team manager requiring support.
Skills and Experience Required
* A minimum of three years' field servicing experience of engineering capital equipment.
* Computer literacy (Word, Excel, Lotus, application software).
* Knowledge of the HVAC industry.
* The post holder should have experience of generating accurate assessments of electrical and mechanical component fault diagnosis on engineered capital equipment and prepare clear quantification of size and impact of failure to effect remedial action.
* Ability to present technical service reports in customer-friendly languages/styles.
* Demonstrate knowledge of reporting techniques required to regularly update After Sales Support Team with servicing activity reports in their geographic region.
* Demonstrate knowledge and experience of calculating airflow and moisture content measurements.
* Good working knowledge of air handling techniques.
* Experience and ability to demonstrate relationship-building skills (i.e., would previous customers work with them again given the opportunity because of establishing a strong relationship).
* HNC/HND or higher in a relevant Engineering qualification.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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