Remote Type
Hybrid
Locations
* Galway - Ireland
* Porto - Portugal
* Madrid City Center - Spain
* Warsaw - Poland
* Dublin - Ireland
View All 8 Locations
Time Type
Full time
Posted On
Posted 6 Days Ago
Job Requisition ID
JR08402
About Us:
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.
Planet is a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.
We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.
Role Overview
You will lead and mentor a team of SMEs in production operations for Payment and Tax & Refund systems. Responsibilities include troubleshooting, managing disaster recovery, collaborating with development teams, and ensuring uptime through continuous improvement and change management.
What You Will Do
* Lead/mentor/capacity management a team of SMEs on production scope (Payment and Tax&Refund systems)
* Develop as a Lead SME for all production applications collaborating with all other ITSM and development teams.
* Responsibility to diagnose and troubleshoot problems and issues in the production environment.
* Integrating with development teams as part of SDLC process.
* Ownership of the disaster recovery function in the Planet business continuity plan.
* Ensure a consistent approach to change management of production applications, in line with defined processes for all ITSM and development teams.
* Continuously review environments with development and infrastructure teams to ensure service uptime targets are achieved and support our future growth needs.
* Research new technologies to enhance production applications to improve service uptime and reliability.
Who You Are
* Strong technical and management leadership skills.
* Highly energetic and ambitious.
* Excellent analytical, organizational & communication skills.
* Have a passion for simplification and efficiency/process improvement.
* The ability to organise and prioritise workloads while acting on own initiative.
* Inclusive approach to work and interest in working across a global team.
What You Will Need to Bring to Planet
* IT, Electronics degree or relevant experience.
* Networking knowledge.
* Application/middleware Support Knowledge.
* Microsoft OS knowledge.
* MS SQL knowledge.
* Scripting or any other programming language is a plus (ex. Python/PowerShell).
* Any containers-based knowledge is a plus (eg. Docker, Kubernetes).
* Azure or AWS admin knowledge is a plus.
* Configuration Management Platform knowledge is a plus (SCCM/SCOM, Ansible, Puppet, Chef, CI/CD).
* Exposure to JIRA and Confluence (ITIL/Agile).
* Fluent English (spoken and written); Other language is an asset (French, German, Spanish, etc.).
* Availability to work shifts/nights/weekends when required.
* Knowledge of the payments industry is an advantage.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business needs.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
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