About Your New Employer Sigmar Recruitment have partnered with a leading Dublin based IT Managed Services provider as the embark on a excited period of growth. We are looking for Microsoft Certified IT Engineers that have previous experience working in a Managed Services environment. About Your New Job Resolve service/ticket requests assigned to you by the Helpdesk Manager. Be an escalation point for support tickets relating to your level of expertise Communicate with clients to ensure that all their support issues are fully understood, and to keep them informed with developments and timelines. Deploy / migrate and document IT solutions for their client base Introduce new technologies to the management team with the view of expanding their product portfolio Maintain/Update client site and project documentation as is necessary. Assist other members of the team when deliveringincident reports ensuring the appropriate technical information is provided. Oversee, Train, Coach, and Mentor Level 1 support team activities. What Skills You Need Office 365 Administration: 3+ years experience including MS 365 tenancy portal, MS Azure portal, SharePoint Admin & Exchange Online Admin and troubleshooting experience. Firewall & Network Wired / Wireless deployment and troubleshooting Experience with Intune deployment and management beneficial. Experience working with Windows Server 2016+ OS. (Active Directory, DHCP, DNS). Accurate upkeep of the ticketing/time management system (PSA) Project Implementation Skills Good customer relationship management. Attention to Detail Good understanding of Industry IT solutions. Proven people management skills. Best practice Customer Service. Excellent communication, people, and relationship management skills. Experience in Similar role preferably from a Managed Service Provider Qualifications Some or all of the qualifications below 3rd level qualification in Computer Science or related field. CompTIA Network + MCSA/MCSE CCNA/SonicWALL/Unify Certification MS Azure Intermediate MS 102 Office 365 MD 102 UEM AZ 104 Azure Whats on Offer Salary between 40 -60K depending on experience Ongoing training and Development Fast track promotion opportunities Whats Next Apply now by clicking the Apply Now" button or call me, Michael Magee on Or if the job isnt quite right but you are looking for something similar, please get in touch. We also have multiple Temp, FTC and Contract jobs available Skills: Office 365 Active directory windows server