About SEAt S Software
SEAt S Software is a premier Student Success platform helping universities, colleges, and schools track real-time attendance and student engagement, enabling timely interventions for at-risk students and increasing graduation rates. Our solutions streamline day-to-day operations, support strategic goals, and ensure regulatory compliance.
We offer tools for scheduling, attendance tracking, student engagement for blended learning, and case management, automating business processes and enhancing decision-making across academic and operational teams.
Job Opportunity
This role offers hands-on experience across technical and application consulting in a fast-paced product and services company. Through this Graduate Program, you'll gain the technical and client-facing skills to excel in the industry.
The Role
We are seeking a Graduate Technical Support Engineer to join our team and provide technical support to our customers. In this role, you will troubleshoot and resolve technical issues, address data-related concerns, and support customers in optimizing the SEAt S platform.
Responsibilities:
* Provide technical support to SEAt S customers, assisting them with troubleshooting and resolving issues
* Identify and address data-related issues within the platform
* Execute SQL scripts and work with Postgre SQL databases as needed
* Manage command line processes and verify successful execution
* Oversee software and hardware updates, including applying patches and updates to the system
* Evaluate customer needs and ensure they have the latest and most effective platform version
* Communicate effectively with team members and clients to provide clear, timely updates on issue resolution
About You
We are looking for a strong problem-solver with excellent attention to detail and customer service orientation. Self-motivated individuals who are comfortable working independently and as part of a team are preferred. The ability to work remotely with high autonomy and use a range of tools effectively is essential.
Requirements:
* Working knowledge of SQL scripting and/or Postgre SQL databases
* Familiarity with running and verifying command-line processes
* Strong communication skills and the ability to deliver clear technical instructions
What We Offer
We offer a competitive salary of €28,000 - €30,000 per annum, along with other benefits such as gym membership, on-site parking, and work-from-home options. This is a 24-month placement with the potential to transition into a permanent position for the right candidate.