Client Adoption Specialist
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers.
Key Responsibilities:
* You will be assigned to work with strategic offerings that include IBM Concert, Watson Code Assistant for Z, and Watson Assistant for Z.
* You will work directly with the end client, planning for and executing implementation plans.
* Collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met.
* Interact with IBM development labs to provide product feedback and engage as needed for product support.
Requirements:
* Bachelor's Degree
* 4+ years of experience in managing two or more of the following areas: Operating System administration (Linux, Windows, z/OS), TCP/IP network and LDAP administration, APM solutions on the IBM Z platform, IBM CICS and/or IMS administration, Enterprise COBOL development (including reading, writing, modifying, and troubleshooting), Java development (encompassing reading, writing, modifying, and troubleshooting).
* Minimum of 2 years of experience in at least two of the following areas: Open Telemetry (OTeL), Ansible Automation Platform, Programming languages commonly used in automation such as REX, JCL, and YAML, Working with Large Language Models and Retrieval-Augmented Generation (RAG) models, Working with Conversational AI, and working with VS Code.
* Possess robust communication skills, demonstrating the ability to articulate messages clearly and engage audiences effectively.
* Exhibit intellectual curiosity and a continuous learning mindset, actively seeking out subject matter experts and building relationships to uncover solutions.
* Your influence is evident in your ability to drive change at all levels, proactively spotting opportunities, breaking down barriers, and challenging assumptions.
* You are highly organized, ensuring timely execution for maximum impact with a proven track record of winning, competing, and driving change agent.