Job Title:
Front Office Receptionist
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About the Role:
We are excited to invite applications for the role of Front Office Receptionist at The Europe Hotel & Resort.
Key Responsibilities:
* Welcome each guest with genuine warmth and professionalism, ensuring their journey from arrival to departure is seamless and memorable.
* Efficiently manage check-ins and check-outs, process payments, and assist with personalized guest requests.
* Provide expert knowledge on the resort's offerings, services, and local attractions, ensuring every guest feels valued and informed.
* Collaborate closely with the Concierge department to enhance guest experiences and exceed expectations.
* Handle guest queries and concerns promptly, offering tailored solutions with a friendly and efficient approach.
* Proactively anticipate guest needs and identify opportunities to create unforgettable moments.
* Maintain clear and open communication with all Front Office team members to ensure smooth operations.
* Develop a deep understanding of The Europe Hotel & Resort's core values and luxury standards, embodying excellence in every interaction.
* Handle telephone inquiries and reservations professionally, transferring calls as necessary and ensuring all messages are accurately relayed.
* Build strong interdepartmental relationships, acting as a vital link between guests and other hotel teams.
* Represent the hotel with impeccable grooming, exceptional presentation, and a welcoming demeanor.
* Contribute to a positive team environment, showcasing multitasking abilities and adaptability.
Requirements:
* Previous knowledge of OPERA is essential to this role.
* A minimum of one year's experience in a similar role, ideally within the luxury hotel sector.
* Proficiency in Microsoft Office and Outlook is a must for this role.
* Ability to work flexible hours, including evenings, weekends, and holidays, as required in a luxury hospitality setting.
* A meticulous eye for detail, with a focus on delivering exceptional service standards.
* Outstanding interpersonal skills, with the ability to communicate effectively in fluent English, both written and verbal.
* Impeccable personal presentation, a consistently positive attitude, and an optimistic, can-do approach.
* Commitment to personal growth and development within the five-star hospitality market.
* A strong team player with the ability to thrive in a fast-paced environment.
Why Join Us?
At The Europe Hotel & Resort, we are as passionate about our team as we are about our guests.
* Competitive salaries and a dynamic work environment.
* Complimentary meals while on duty.
* Access to pension schemes, tax-saving incentives, and paid family leave.
* Generous employee discounts across the Killarney Hotels Collection properties.
* Invitations to employee social events and recognition programs.
* Complimentary laundry service for uniforms and state-of-the-art on-site staff accommodation (subject to availability).
* Opportunity to be part of a globally recognized luxury hotel with a commitment to excellence.