We offer an enriching opportunity for graduates with customer service experience to grow and develop in a dynamic environment.
Key Responsibilities
* Built strong and lasting relationships with customers, providing second-to-none customer service.
* Taken full responsibilities and end-to-end ownership of customer shipments and issues.
* Engaged in constructive problem resolution and provided solutions.
* Acted and communicated proactively, keeping customers informed of any issues or changes in their shipment.
* Addressed root causes and sought continuous improvements, constantly looking for ways to improve work processes.
* Worked independently and assisted the team in realizing goals and standards, sharing knowledge and best practices.
* Took responsibility for the execution of shipment lifecycle process, including cross-functional coordination, adhering to standardized processes and tasks without compromising customer experience.
Requirements
* Preferred Post-Graduate with excellent communication skills.
* 1-2 years' relevant customer serving experience.
* Previous experience in shipping/logistics highly preferred.
* Excellent team player.
* Able to work under pressure.
* Well organized, efficient, and effective.
* Strong interpersonal and communication skills.
About Us
We are committed to a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer, welcoming applicants regardless of background. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you require special assistance, please contact us.