Job Description:
At Covalen, we're industry pioneers collaborating with organizations worldwide for over 25 years. Our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.
Key Responsibilities:
* Provide onsite administrative support combined with the Doc controller
* Act as a backup for onsite delivery support during employee vacations/time off, coordinating with remote resources as needed.
* Oversee logistics for in-person training sessions, including room setup coordination with Sodexo, technology troubleshooting and support, distribution of training materials and cafeteria/food tickets, liaising with instructors for smooth session execution.
* Manage the printing and issuance documents.
* Implement and support global compliance initiatives to enhance document control processes (CQP10-5-9).
* Oversee the distribution and flow of training documents across operational areas.
* Maintenance and tracking of On-the-Job Training (OJT) and Qualification Documents (Qual Docs), processing approximately 150+ documents monthly with an increasing volume.
* Maintain and update tools to track learner qualification status (huddle boards).
* Organize and facilitate external training sessions, including welcoming and assisting external instructors, managing room setup and troubleshooting technical issues, coordinating room bookings.
* Manage Training Purchase Orders (POs), including submission requests to the Kinsale Purchasing team.
* Oversee the maintenance and scheduling of training facilities, ensuring all training rooms are operational.
Requirements:
* Previous experience in training administration, administrative support, document control, or training coordination role is an advantage.
* Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
* Excellent organizational skills, with the ability to handle multiple priorities simultaneously.
* Strong attention to detail and problem-solving skills.
* Experience coordinating in-person and virtual training sessions, including logistics and setup.
* Ability to troubleshoot technology issues related to training facilities and equipment.
* Strong stakeholder management skills to coordinate with instructors, external trainers, and facility teams.
* Strong interpersonal and communication skills.
* Experience managing purchase orders and working with procurement teams.
* Adaptable and a quick learner.
We Value Diversity and Equality:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.