My client based in Co Kildare is currently recruiting for an IT Support Engineer to join a growing team. The IT Support Engineer will report to the IT Infrastructure & Network Manager and deliver high-quality technical support to approximately 250 end users across the organization.
Responsibilities
* Provide IT Helpdesk support to approximately 250 users, managing:
* Microsoft 365
* WAN/LAN networks
* Firewalls
* VMWare and Windows Server
* Windows 10/11 deployment and support
* OS and software updates/patching
* Various business applications
* Ensure IT security best practices are implemented and maintained throughout the network.
* Maintain and support both local and wide area networks.
* Assist in updating and testing the organization's Business Continuity Plan as required.
* Offer out-of-hours support and travel between locations as needed.
* Follow procurement policies when acquiring hardware and software.
* Research, recommend, and implement IT solutions as necessary.
Experience Required
* 1–2 years’ experience in an IT support or technician role.
* Strong troubleshooting and problem-solving skills.
* Effective communicator with solid technical knowledge of IT systems and infrastructure.
* Experience managing and supporting LAN/WAN networks.
* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
* Understands user needs and adapts communication style to meet those needs.
* Maintains a professional and approachable demeanor.
* Consistently delivers high-quality service and support.
* Actively seeks feedback to identify improvement areas and fill knowledge gaps.
* Takes advantage of internal resources to deepen role-specific and organizational knowledge.
* Understands how personal goals align with team and organizational objectives.
* Delivers work with attention to detail, adhering to deadlines and organizational guidelines.
* Takes ownership of responsibilities and delivers on tasks independently.
* Builds positive working relationships with colleagues and stakeholders.
Essential and Desirable Skills
* Strong troubleshooting and problem-solving skills.
* Effective communicator with solid technical knowledge of IT systems and infrastructure.
* Experience managing and supporting LAN/WAN networks.
* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Educational Requirements
* Bachelor’s degree in IT or an equivalent qualification.
Working Hours & Benefits
* Hybrid Working
* 25 Days Annual Leave
* Pension
* Income Protection & Life Assurance
* Professional development and education benefits
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