Receptionist Job Description
We are currently recruiting for a Receptionist with a positive, can-do attitude to promote professionalism at all times.
The Receptionist will provide the first and last impression of the Clinic to all visitors, thus exuding a warm and engaging personality is crucial.
Key Responsibilities:
* Welcoming patients into our Clinic in a professional and courteous manner.
* Completing relevant sign-in sheets/questionnaires with patients.
* Setting up clinics to ensure all pertinent information and necessary equipment is available.
* Keeping patient appointments on schedule by notifying medical staff of patients' arrival, reviewing service delivery compared to schedule, and advising patients of service delays.
* Patient-focused: Anticipating patients' anxieties and answering patients' questions.
* Facilitating payments.
* Scheduling appointments as and when required.
* Providing an effective support service to clinicians and admin teams.
* Maintaining patient accounts by obtaining, recording, and updating personal and financial information.
* Prioritizing incoming mail, taking appropriate action where necessary, and processing outgoing mail.
* Maintaining a tidy reception desk and public areas.
* Scanning all patient documentation with accuracy.
* Responding to enquiries in a timely manner.
* Ensuring clinics are well coordinated.
Requirements:
* Two years plus experience in a receptionist/administrative role ideally in a Clinical setting.
* Ability to multitask in a busy clinical environment.
* Passionate for high-quality patient safety and care.
* Excellent communication skills.
* Strong attention to detail.
* Ability to collaborate with the multi-disciplinary team to ensure efficient patient management.
Benefits:
* Competitive annual leave
* Private healthcare
* Employee loyalty scheme