Member Service Representative - Temp 6 month contract
Reporting to: Operations Manager
Our client is hiring for a Member Service Representative to join their team. Delivering an excellent member experience by providing an efficient face-to-face, telephone, online and email service to members while adhering to service level standards and compliance.
Duties will include:
* Provide exemplary customer service to all members and potential new members by effectively resolving member queries first time leading to the minimisation of referring issues to other departments for resolution.
* Handling all transactions and counter procedures in a confidential and professional manner.
* Processing member's payments through the computerised member accounting system.
* Handling of cash float and balancing of all cash handled with transactions processed and applying all best practices and policies in connection with this.
* Issuing Loan and Share withdrawals to members.
* Taking applications for opening accounts from new members, ensuring all correct documentation is provided.
* Providing other counter services to members, e.g. Payzone, Fexco etc.
* Maintaining the counter area in a tidy and professional manner.
* Any other duties that may be required on a day-to-day basis as advised by the Office Supervisor.
* Keep up to date on promotional initiatives and new products and services being implemented within the credit union.
* Promote a culture that reflects the values and encourages good performance and excellent member services.
* Promote Community Credit Union services and products and inform prospective Members of the benefits of membership.
Minimum Requirements:
* Previous experience in bank or credit union.
* Member-focused with a proven track record of delivering exemplary customer service.
* Excellent verbal and written communication skills with strong interpersonal skills.
* Active listening skills to accurately respond to inquiries and requests.
* Demonstrate strong analytical and numerical skills.
* Must be detail oriented and well-organised with a professional phone manner.
* Flexible and adaptable with a positive attitude to change.
* Productive work habits, time management, workload management, and priority setting in line with quality decision-making.
* Compliance with policies and procedures.
Contact Hannah for a confidential chat today on:
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