Member Service Representative - Temp 6 month contract
Reporting to: Operations Manager
Our client is hiring for a Member Service Representative to join their team. Delivering an excellent member experience by providing an efficient face-to-face, telephone, online and email service to members while adhering to service level standards and compliance.
Duties will include:
1. Provide exemplary customer service to all members and potential new members by effectively resolving member queries first time leading to the minimisation of referring issues to other departments for resolution.
2. Handling all transactions and counter procedures in a confidential and professional manner.
3. Processing member's payments through the computerised member accounting system.
4. Handling of cash float and balancing of all cash handled with transactions processed and applying all best practices and policies in connection with this.
5. Issuing Loan and Share withdrawals to members
6. Taking applications for opening accounts from new members, ensuring all correct documentation is provided.
7. Providing other counter services to members, e.g. Payzone, Fexco etc.
8. Maintaining the counter area in a tidy and professional manner.
9. Any other duties that may be required on a day-to-day basis as advised by the Office Supervisor.
10. Keep up to date on promotional initiatives and new products and services being implemented within the credit union.
11. Promote a culture that reflects the values and encourages good performance and excellent member services.
12. Promote Community Credit Union services and products and inform prospective Members of the benefits of membership
Competencies required:
13. Previous experience in bank or credit union
14. QFA qualification desirable
15. Member-focused with a proven track record of delivering exemplary customer service
16. Excellent verbal and written communication skills with strong interpersonal skills
17. Active listening skills to accurately respond to inquiries and requests
18. Demonstrate strong analytical and numerical skills
19. Must be detail oriented and well-organised with a professional phone manner
20. Flexible and adaptable with a positive attitude to change
21. Productive work habits, time management, workload management, and priority setting in line with quality decision-making
22. Compliance with policies and procedures
Contact Hannah for a confidential chat today on:
|
| 01