The Shelbourne, Autograph Collection, is Dublins most prestigious and historic five star property.
Located in the beautiful location of St.
Stephen's Green in Dublin 2, for almost 200 years, it has been the beating heart of hospitality, unforgettable experiences and luxury within the capital.
JOB SUMMARY To ensure that all guestrooms, corridors, back of house areas and service areas are maintained to the standard set by the Executive Housekeeper.
Responsible for the delivery and removal of clean and dirty linen to the floors.
Candidate Profile Experience Previous housekeeping experience in a hotel benenficial Skills and Knowledge Good communication skills (verbal, listening, writing)
Good time management and organisational skills Operations:
Assists in the daily operational duties of the Accommodation department.
Ensures compliance with Marriott Operating Standards to maintain brand integrity.
Guest Satisfaction:
Strives to meet or exceed customer expectations.
Human Resources:
Assists in maintaining the Marriott culture.
Technical Expertise (Learning and Applying Personal Expertise)
The following are specific responsibilities and contributions critical to the successful performance of the position:
Operations/Property Management Report for work at scheduled time ensuring appearance and presentation meets the required standard.
Prepare yourself for each shift by ensuring that you are aware of all information by reading the memo board and taking part in handover and 15-minute training.
Ensure Service Standards are being delivered consistently.
Handle any guests problems or complaints in an understanding and hospitable manner.
Strive to achieve single contact resolution for our guest.
Ensure you can speak The Shelbourne history - have your history sheet with you at all times.
Collect work sheets and keys from the Accommodation office.
Ensure you have the correct tools for the job if not you must let your Accommodation Supervisor know.
Delivers clean linen and removes dirty linen to and from guest floors.
All room service trays and trolleys must be removed from the guestrooms and the corridors and placed on the lift landing.
Cleans brass plates and glass on corridor doors throughout the day.
Cleans, vacuums, mops and tidies corridors and fire exit stairs.
Ensures that the window ledges are clean and any other items on the guest hallways Responds to guest requests.
Be aware of the Brand Standards and ensure you delivering compliant service.
Meet and greet the guest with a smile.
Ensure that you are offering assistance at all times.
Use the guest name when possible.
Try to obtain guest name at every opportunity.
Use proper telephone etiquette as per the LSOP.
Ensures cupboards on floors are correctly stocked and are kept clean and tidy.
Delivers extra beds and cots as needed/required Removes extra beds, cots, pillows, blankets and bed boards at the Accommodation supervisors or Attendants request.
Cleans and tidies public areas, corridors and fire exits.
Shampoos carpets and upholstery and spot shampoos areas as requested.
Changes nets, heavy curtains as requested.
Assists in the moving or relocation of furniture.
Assists in the implementation of the RITE Care programme by turning mattresses etc.
Completes job of the day as requested.
Attend departmental meetings and participate actively, share best practices.
Complies with all current Marriott standard and local operating policies and procedures Guest Satisfaction Sets a positive example for guest relations.
Human Resources Maintains superior relations with associates and responds to queries accurately and timely Financial Management Assists in the financial management of the Accommodation function Understands the impact of the Accommodation operation on the overall hotel Other Performs other duties as assigned to meet business needs.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Skills:
team player Organisational Skills Good communicator Benefits: food provided uniform provided Marriott discount