Camphill Communities Of Ireland (CCoI) Are Recruiting ForData Protection and Complaints OfficerPurpose of PostThe Data Protection and Complaints Officer will be responsible for ensuring that Camphill Communities of Ireland (CCoI) complies with data protection legislation, manages data subject requests, and oversees the complaints process to ensure timely, fair, and effective resolution. The post-holder will act as the primary point of contact for data protection and complaints management within the organization.Key ResponsibilitiesData Protection DutiesThe Post Holder will be responsible for:Developing, maintaining, and regularly updating the organisation's Record of Processing Activities (RoPA), ensuring all data processing activities are accurately documented in compliance with GDPR requirements.Collaborating with departments to identify and map data flows, assess risks, and implement appropriate controls to safeguard personal data.Monitoring and ensuring compliance with GDPR and other relevant data protection regulations across the organisation.Identifying data protection-related risks and recommending controls to mitigate them.Implementing and maintaining data protection policies, procedures, and practices.Providing advice on data protection implications of new projects and initiatives.Supporting the retrieval and collation of data required for legal, data, and Freedom of Information (FOI) requests.Delivering training and guidance to staff on GDPR compliance and best practices.Conducting periodic audits to assess and monitor data protection compliance.Liaising with regulatory bodies, legal advisors, and senior management on data protection matters.Maintaining confidentiality and ensuring secure handling of sensitive data.Complaints Management DutiesActing as the designated Complaints Officer for CCoI.Developing and overseeing the complaints management framework in line with legal and regulatory requirements.Ensuring complaints are logged, investigated, and resolved within prescribed timelines.Liaising with relevant teams to coordinate responses and corrective actions.Identifying trends in complaints and recommending improvements to policies and procedures.Providing training and guidance to staff on complaints handling.Preparing reports on complaints management for senior management and regulatory bodies.Qualifications, Knowledge & ExperienceA relevant Data Protection qualification CIPP/E, CIPM or equivalent.Strong knowledge of GDPR, Data Protection Act, and relevant regulatory frameworks.Experience in complaints handling and resolution.Excellent communication, negotiation, and conflict resolution skills.Ability to work independently and maintain confidentiality.Strong organisational skills and attention to detail.Proficiency in using IT systems for data management and complaints tracking.Previous experience in a similar role within the health, social care, or non-profit sector.Knowledge of HIQA and regulatory complaints processes.Legal or compliance background.Details Of The RoleSalary Scale: €53,068 - €64,834 Per annum (based on a 40 hour week)Location: National HR Office, The Bridge, Main Street, Kilcullen, Co Kildare R56 R744Duration: Fulltime 40 hours - PermanentClosing date: 28th March 2025Candidates shortlisted will be called for immediate interviewPlease note all posts are subject to Garda Vetting, relevant Police clearance for any country resided in for over 6 months over the age of 18, and reference checking.Camphill is an equal opportunities employer
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