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Customer Service RepresentativeApply locations 6356-Penn Waste time type Full time posted on Posted Yesterday job requisition id R-85914
Essential Duties and Responsibilities:
Communicate with customers and potential customers by phone, mail, e-mail or fax regarding commercial accounts, change in service, pick up days, billing, service issues, etc.
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Provide pricing for residential and commercial temporary roll-off containers.
Monitor commercial toters, nonpayment suspension, missed pickups, blocked accounts, etc.
Manage seasonal service for school districts, colleges and parks.
Assist with order processing.
Maintain tonnage reports.
Process return mail.
Cross train in residential customer service and assist as needed.
Other duties as assigned.
Qualifications:
This is an advanced customer service role.
Minimum 2 years of Customer Service experience in a high call volume atmosphere required.
Experience with MS Word, Excel, and Email required.
Excellent organization and communication skills.
This position requires excellent oral and written communication skills.
This position requires ability to read and comprehend technical manuals.
Ability to analyze and solve problems.
Gather data, compile information, and prepare reports.
Waste Connections is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
About UsWaste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets.
Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.
BUILD TALENT FROM WITHIN
People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work.
You'll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.
Work Hard/Play Hard CultureBring your passion to succeed and you'll quickly discover that great opportunities and people are all around you.
We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture.
FOSTERING AN INCLUSIVE CULTURE FOR ALLAt Waste Connections, diversity and inclusion are essential to our success.
We hire and empower great, capable people from a wide variety of backgrounds and lead with our values.
For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work.
Our culture is built on taking care of each other and the communities we serve.
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