Customer Support Coordinator
A unique opportunity has arisen for an ambitious and experienced Customer Support Coordinator to join our client, a leading multinational in the high-tech manufacturing sector, based at their Shannon site.
The Role:
The Customer Order/Support Coordinator will serve as a support to the Customer Support Manager, providing assistance with order fulfillment and customer support activities. This role will involve liaison work between customers, regional support teams, and the global fulfillment team to ensure seamless order processing.
* Coordinate with customers, regional support teams, and the global fulfillment team to provide quotations, process orders/shipments, manage the daily shipping schedule, and ensure timely completion.
* Coordinate logistics with shipment carriers and freight forwarders for customer orders, ensuring associated documents meet relevant regulations; maintain associated reports.
* Communicate, interact, and collaborate with other departments and regional support teams to document and manage customer requests.
* Support the customer satisfaction program by obtaining feedback from customers and implementing meaningful improvements.
* Liaise with customers and regional support teams on delivery-related nonconformance issues, raising corrective actions as needed.
* Update and create Standard Operating Procedures (SOPs) to reflect current procedures, seeking continuous improvement opportunities.
* Maintain and develop ERP system functionality, operation, pricing, and data quality to meet the company's growing needs.
This is a senior-level position that requires strong organizational and troubleshooting skills, excellent written and verbal communication skills, and expertise with MS Office Suite tools, including Word, Excel, and PowerPoint.
The successful candidate will have 5+ years of relevant work experience, knowledge of order processing and commercial trade practices, and be proficient in SAP or similar ERP systems.
The Offer:
This role is being offered on a permanent basis with an attractive salary and benefits package. The position will be fully onsite in Shannon, with opportunities for hybrid working arrangements in the future.
If you are interested in this role or want to learn more about it, please contact Orlaigh FitzGerald-Quinn in Cpl Limerick.