Night Auditor - Clayton Hotel Ballsbridge
We have a fantastic new vacancy for Night Auditor in the excellent Clayton Hotel Ballsbridge. We are looking for a talented individual with experience in management within the hospitality industry.
Key Responsibilities:
* Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
* Guest relations.
* Responsible for overall health & safety at night including fire walks, security checks, and any other relevant health & safety duties e.g. first aid Front Office duties including running the night audit report and check-in and check-out of guests.
* Managing the team of Night Porters and their nightly tasks.
* Food & Beverage service at night.
* Cleaning the hotel lobby and meeting room area.
* Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
* Lead and develop the Night team, making sure that they become prepared for the next step in their career.
* Contribute to the strategic running of the hotel.
Requirements:
* 1-2 years in a similar night or reception role
* Excellent knowledge of the hotel business
* Previous hospitality experience is essential
* Good computer skills and knowledge of Opera
* Knowledge and experience of using Brilliant electronic front office system
* Excellent skills in People leadership and development
* Excellent organisational skills and the ability to oversee & delegate work to others
* A warm, friendly and approachable personality when dealing with fellow staff and guests
* The ability to work on their own initiative, as well as being capable of working as part of a team
* Must be fluent in written and spoken English