What You'll Do: ? Assess travel insurance claims and provide fair outcomes. ? Communicate claim decisions clearly to customers. ? Investigate potential fraud and recovery avenues. ? Provide exceptional customer service & policy advice. ? Work closely with a dynamic, cross-functional team. Role Requirements: ? APA Qualification (a must!) ? 1+ year of claims experience (preferred) ? Strong decision-making & problem-solving skills ? Excellent communication & organisational abilities ? Knowledge of insurance principles & regulations (advantageous) What's in It for You? ?? Competitive salary & quarterly rewards ?? Health insurance discounts + free motor rescue + European travel insurance ?? Bike-to-work scheme + Travel Pass ?? Work with a global company in 27+ countries ?? Sports & Social Club + additional service days If you're ready to take the next step in your career and work in a fast-paced, customer-focused environment, we'd love to hear from you! Skills: Claims Management Risk Management Decision Making Attention to Detail Communication Benefits: Work From Home