About American International Group, Inc. (AIG)
AIG is a leading global insurance organization providing a wide range of property casualty insurance in approximately 70 countries. We are committed to making a positive difference for our colleagues and communities through initiatives like Volunteer Time Off and Matching Grants Programs.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers, offering a broad range of products through a diversified, multichannel distribution network.
About the role
This position will be in the Customer Service/Underwriting Support team within the Operations & Service function, focusing on supporting all lines of Business across Consumer and Commercial.
1. Providing prompt & accurate support to new and existing customers by phone, email, and post.
2. Attracting potential customers by answering product and service questions.
3. Investigating and resolving routine customer inquiries at first point of contact.
4. Analyzing, screening, and preparing renewals for issuance.
5. Ensuring customer retention by promoting policy benefits.
6. Compiling data and conducting routine tasks to support Underwriters.
7. Preparing data for offshore processing and responding to related queries.
8. Liaising with Claims and Finance Departments to resolve queries efficiently.
9. Producing reports on an ad hoc basis.
10. Contributing to the development and maintenance of customer service standards and policies.
11. Participating in quality review testing for compliance.
12. Recommending changes to improve accuracy and efficiency in customer service.
13. Providing backup support to team members.
What we’re looking for:
* Previous experience in the insurance industry preferred.
* Recognized MCC qualification or working towards one.
* Strong working knowledge of MS Office Applications.
* Excellent written and oral communication skills.
* Methodical, accurate, and detail-oriented.
* Organized with good planning and time management skills.
Our Commitment
AIG is dedicated to creating a culture of inclusion and belonging through flexible work arrangements, diversity learning, and Employee Resource Groups (ERGs). We provide equal opportunity to all qualified individuals and are committed to reasonable accommodations for applicants and employees with disabilities.
Functional Area: UW - Underwriting AIG Europe S.A. (Ireland branch)
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