Senior Operations Manager - Business Job Description
We are seeking a highly experienced Senior Operations Manager to lead the design and development of operational and corporate systems. The successful candidate will be responsible for engaging with stakeholders, implementing digital initiatives, and ensuring ICT infrastructure and applications are assessed and replaced as necessary.
Key Responsibilities:
* Lead the design and development of Operational and Corporate Systems.
* Engage with stakeholders in relation to digital initiatives and provide implementation services for new developments.
* Evaluate ICT infrastructure and applications at appropriate intervals to plan renewal and replacement.
* Translate functional specifications and business requirements into architectural designs.
* Create and maintain project and service documentation.
* Analyse current business practices, processes, and procedures to identify future opportunities.
* Contribute to governance, standards, and best practice within the organisation.
* Work in a team to drive innovation, which will translate into improved quality of care, clinical outcomes, reduced costs, efficiencies, and process improvements.
Supplier Management & Compliance:
* Lead the supplier change management process for existing Operational and Corporate Systems.
* Assist in the management of software licenses, reviewing and managing IT resource volume and expenditure purchase agreements.
* Proactively review supplier performance against agreed targets, manage and develop key supplier relationships.
* Monitor 3rd party compliance with SLAs.
* Manage Internal and External Hardware Audits across the organisation as required by regulatory and contractual demands.
Communications and Relationships:
* Foster effective and supportive relationships within the organisation and with external stakeholders to enable delivery of agreed outcomes.
* Ability to work collaboratively across multiple partner organisations, understanding and sympathising with individual's perspective, identifying common ground and working together towards shared goals.
* Work with stakeholders to understand business needs and provide specialist analytical advice and insight to inform decisions making and service transformation.
Skills, Competencies and/or Knowledge:
* Experience of structured change standards and project methodologies.
* Knowledge and experience of service improvement programme and change management as it relates to this role.
* Knowledge and experience of ICT projects e.g., change management, business analysis, process flows, application development, planning and implementation, end user support and liaising with ICT vendors and national groups.
* Knowledge & understanding of patient-based systems in a health or social care environment.
* Knowledge and experience in working within a multidisciplinary team and ability to build and maintain relationships with a variety of stakeholders.
* Knowledge & experience of the software development lifecycle and the implementation of major administrative or clinical systems.
* Knowledge of ICT Server, Networking and Telecommunications Infrastructure.
* Experience of building and maintaining relationships with vendors, resellers and suppliers.
* Knowledge and experience in designing and maintaining disaster recovery and business continuity solutions.
* Experience of providing business and technical support and issue resolution to multidisciplinary teams.