Job Summary
We are seeking a Hotel Groups Reservations Agent to join our expanding Cluster Reservations Team based in The Spencer Hotel, Dublin 1.
This is an exciting position in a busy reservations department, requiring a passion for customer service and excellent attention to detail.
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Duties and Responsibilities
* Manage the Group Reservation function ensuring timely quotation, follow-up, confirmation, and collection of payments.
* Track and follow up on every enquiry using provided tools and maintain relevant documentation.
* Enter groups into Opera correctly with relevant notes, traces, and rates.
* Coordinate with Hotel Operations regarding group information and queries.
* Complete weekly/monthly group reports.
* Manage payment and billing information for each group.
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About Us
The MHL Hotel Collection is a renowned portfolio of high-profile hotels throughout Ireland. We prioritize exceptional people and provide comprehensive training and development opportunities.
Benefits include complimentary meals, employee assistance program, death in service benefit, employee discounts, career development opportunities, training programs, tax saver commuter tickets, bike to work scheme, recognition awards, and recommend a friend recruitment bonus.
We are part of a group of 13 hotels working with well-known international brands: Hilton, InterContinental, and Marriott hotels.
We offer a range of social events and skills including reservations experience, multi-tasking, and good communication skills.