Job Title: Hotel Groups Reservations Agent
MHL Hotel Collection is recruiting for a Hotel Groups Reservations Agent to join our expanding Cluster Reservations Team based in The Spencer Hotel, IFSC, Dublin 1.
This is an exciting position in a busy reservations department, seeking someone with a passion for customer service and excellent attention to detail.
Duties and Responsibilities:
* Manage the Group Reservation function ensuring timely quotes (24 hour turn-around), followed-up, confirmed and contracted, payment collected and handed over to Operations.
* Ensure all enquiries are tracked and followed-up using provided tools, with relevant documentation of all communication with clients.
* Enter all groups into Opera correctly with relevant notes, traces and rates.
* Coordinate with Hotel Operations regarding group information/queries.
* Complete weekly/monthly group reports necessary for the Group Reservations Function.
* Manage payment and billing information for each group, working with Front Office and Accounts.
Ideal Candidate:
* Relevant Hospitality experience in Front Office/Reservations with knowledge of Opera PMS highly desirable.
* Professional manner and great attitude towards providing high levels of customer service.
* Willingness to progress their career with MHL Hotel Collection.
About MHL Hotel Collection:
A renowned portfolio of well known, high profile Hotels throughout Ireland. Our core business rotates around our exceptional people.
We provide a comprehensive on-boarding, upskilling and professional development process.
Benefits:
* Complimentary meals whilst on duty.
* Employee Assistance Program for employees and friends & family.
* Death in Service benefit.
* Employee Discounts for accommodation and food at MHL Hotels.
* Career Development opportunities within hotels and transfers across 12 hotels.
* Training programme for new employees, including a full day Hotel Induction.
* Tax Saver commuter tickets and Bike to Work Scheme.
* Recognition awards for employees & managers, Recommend a Friend recruitment bonus, Birthday present, MHL Awards celebration.
Working Environment:
Part of a group of 13 hotels, working with well-known international brands: Hilton, Inter Continental, Marriott hotels.
Social events and sports events.