Job Description
The Executive Director, Investor Operations, is responsible for local & global initiatives, projects, deliverables, and ensuring adherence to regulatory requirements.
Main Responsibilities:
* Ensure adherence to company and AML department policies and procedures contributing to policy development and review process.
* Ensure the AML team supports client integration process and provides a professional and positive experience for all parties involved.
* Manage sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments.
* Ensure all relevant deliverables are dispatched accurately and timely.
* Manage individual performance of the team members (50 people globally) and foster a professional environment of personal and professional development.
* Participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
* Champion Investor Operations AML initiatives within the team.
Requirements:
* Good understanding of regulations in multiple jurisdictions.
* Client/customer service management experience.
* Bachelor degree in a business related field.
* Internationally recognized AML qualification.
* 15+ years of operations experience in financial services, AML, with at least 7-10 years in a managerial capacity leading global teams.
About MUFG Investor Services
We are part of the Mitsubishi UFJ Financial Group, partnering with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing. We're in 14 global locations and provide an exceptional hub of talent to thrive.