Call Centre Analyst – Temporary Contract (12 months)
€50,000 - €58,000 DOE
Dublin, Republic of Ireland
Full-Time
About the Role
We are seeking a Call Centre Analyst to join a dynamic and fast-paced team within a global organisation known for its customer-centric approach and innovative solutions. This company is focused on delivering high-quality experiences and continuously improving operational performance. In this role, you will analyse call centre data, evaluate customer interactions, and identify opportunities to enhance efficiency and service quality.
Key Responsibilities
1. Reviewing and analysing call centre performance data.
2. Listening to customer calls to identify trends, challenges, and areas for improvement.
3. Producing clear and actionable reports to communicate findings to stakeholders.
4. Collaborating with teams to implement recommendations and track their success.
5. Building and maintaining dashboards to visualise key performance metrics.
6. Combining data-driven insights with an understanding of customer behaviour to recommend improvements.
Skills and Experience Required
1. Strong proficiency with data analysis tools (e.g., Excel, Power BI, Tableau, or similar).
2. Excellent analytical and problem-solving skills, with the ability to identify patterns and trends.
3. Experience in a call centre or customer service environment is highly desirable.
4. Strong listening and interpersonal skills to assess both data and human interaction.
5. Confident presentation skills, with the ability to communicate complex ideas in a clear, concise manner.
6. A proactive approach to identifying and solving problems.
What’s on Offer
1. Competitive salary: €50,000 - €58,000 DOE.
2. Flexible and hybrid working arrangements.
3. A collaborative and supportive work environment.
How to Apply
Ready to take the next step? Click “Apply Now” or email Jack Breslin at jbreslin@sigmar.ie.
#J-18808-Ljbffr