IT Support Technician Job Description
We are seeking an experienced IT Support Technician to join our team in Sligo/Roscommon. This is an exciting opportunity for a forward-thinking professional to grow their career in IT within a supportive and innovative environment.
Key Responsibilities:
* Manage the performance, security, and availability of customer IT systems while addressing support requests professionally and efficiently.
* Optimize IT infrastructures, both on-premise and in the cloud.
* Oversee and manage Remote Monitoring & Management (RMM) platforms, adhering to SLAs.
* Provide IT support for Microsoft business applications and operating systems.
* Maintain IT documentation and inventory.
* Communicate with customers to ensure they're updated on incident progress and system changes.
* Work with the Managed Services Team to resolve tickets promptly, escalating where needed.
Requirements:
* Experience with Workstations, Servers, Routers, Firewalls, and LAN/WAN connectivity.
* Knowledge of IT support tools and monitoring systems.
* Ability to thrive in a fast-paced environment.
* A degree in Computer Systems & Networking or equivalent experience.
* Microsoft Certification (preferred but not essential).