Contract: B2B Contract
Client: MNC Client
Location: Shannon
Work Mode: Onsite
Skills and Abilities
The candidate must have the ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Hands-on work experience with Windows Operating systems (Windows 7, Windows 2000, Windows 8+, and Windows 10) is required, along with knowledge of Active Directory and/or Office 365. Experience supporting Windows 2000, Windows 2003, Windows 2008, Windows 2012, and Exchange 2003/2007 is also necessary. The candidate must be fully authorized to work in Ireland.
Experience in any of the following areas would be desirable (but is not essential):
* Understanding and experience of change management processes.
* ITSM ticketing tools such as Remedy, Service Now.
* Remote desktop connectivity applications like Skype for Business and Windows Remote Assistance.
* Knowledge of Remote Desktop tools.
* Working knowledge of ticketing systems for incident management.
* User account creation for Active Directory, Exchange Mailboxes, and Distribution lists.
* VPN and remote dial-in users.
* MCP/MSCE/MSCA or HDI CSS or Cisco certification.
* ITIL knowledge of V2 or V3, especially in Service Desk, Incident, Problem, and Change Management.
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