Job Description:
We are seeking an innovative Customer Service Executive to support our customers with day-to-day issues, such as password requests and complex problems like supply chain malfunctions. This role is a great opportunity to work in a diverse environment with over 25 nationalities.
The Value You Will Bring
* You will be the voice of Workhuman, ensuring a positive customer experience as the first point of contact for our customers.
* You will own, document, and resolve issues to understand why customers contact us, how we resolved their issues, and what we can improve on.
* You will contribute to Process Improvement by finding ways to do things better at Workhuman.
The Skills You Will Bring
* You have a strong focus on delivering excellent customer experience and meeting urgency expectations.
* You possess respect for all team members and customers, building relationships and resolving disputes across geographies and cultures effectively.
* You are an ambitious, hard-working, determined, positive, and helpful individual who is eager to grow your career.
* You have customer relationship-building skills and can use technology systems accurately to update customer records and comply with automated workflows.
Benefits
* 25 days annual leave, increasing with years of service
* Company health insurance and dental cover for employee and dependents
* A pension scheme starting after probation period
* Participation in Workhuman's employee recognition programs
* Discounted gift certificates
* Discounted travel cards and car parking (subject to availability)
* Income Protection
* Life Assurance
* Access to tuition reimbursement and professional development opportunities
* Additional perks, including free meals and wellness activities
Thank you for considering this opportunity. We strive to create an inclusive and accessible application process for all candidates.