With over 25 years’ experience in offering specialist supply chain solutions to the mobile phone and technology industries. Fónua have developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua have long standing direct procurement relationships with all of the key mobile device hardware OEMs.
Our Mission:
To continuously optimise our partner’s distribution requirements through the delivery of innovative products and services. We will fulfil both vendor and customer needs through efficient supply chain, extensive product knowledge and value added solutions delivered profitably by dedicated and professional employees.
Our Vision:
To create value and make a difference
Our Values:
Creativity & Imagination
Passion Energy & Ambition
Hire & Retain the Best
Leadership
Teamwork
Respect
Excellence
Key responsibilities:
* Manage and prioritise multiple support tickets, ensuring timely resolution and excellent customer service.
* Provide application support to end-users, resolving issues and ensuring seamless operation of business-critical applications.
* Perform detailed analysis and troubleshooting of application issues, leveraging a deep understanding of querying and database frameworks.
* Collaborate with development teams to identify and implement solutions to complex problems.
* Monitor and maintain the performance, security, and reliability of applications.
Skill set:
* Customer Service: A customer-focused attitude, with a commitment to providing high-quality support.
* Technical Troubleshooting: Excellent problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
* Strong Database Knowledge: Proficiency in querying, with the ability to write, analyse, and optimise complex queries.
* Database Frameworks: In-depth understanding of various database frameworks, including relational databases such as MySQL, PostgreSQL, or SQL Server.
* Application Support Experience: At least 3-5 years of experience in application support or a related field. Experience with Infor would be beneficial.
* Communication Skills: Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.
Company Benefits:
Pension Scheme
Bike to Work Scheme
Gym/Wellbeing Contribution
Employee Purchase Scheme
Phone Repair Discount
Educational Assistance Program
Company Events
Free Parking