Job Description
We are looking for Senior Branch Customer Service Advisor for our client which is Ireland's leading retail and SME banks, with an innovative range of products and services.
We are looking for Senior Branch Customer Service Advisor for our client which is Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape. The Bank's focus is centred on ensuring what their customers, colleagues and communities need to be successful.
As a Senior Branch Customer Service Advisor, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will support the Branch Lead and step up when the Branch Lead is not in the Branch. You will actively develop your skills through participation in our Blackbelt program whilst ensuring you are meeting the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in 'in branch' and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers.
Responsibilities:
1. Ensure Branch plans are coordinated and Branch activities are actioned.
2. Coach Branch Colleagues to ensure the key learnings of Blackbelt program are embedded, including; enhanced customer engagement and education of customers on all channels available to meet their needs.
3. Ensure the team fully understand their impact on compliance, and embed the term 'right first' time, recognising good compliant performance. Lead by example.
4. Support in the day to day operation of customer service within the branch.
Requirements:
5. Qualified Financial Advisor - recognised qualification to permit the discussion of product information and provide advice to customers i.e. QFA, or APA in both Loans and Savings & Investments
6. Actively engaged in Continuous Professional Development
7. Strong interpersonal and communication skills with a dedication to providing an outstanding customer experience
8. Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment
9. Committed to and enjoys working in a sales environment
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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