Responsibilities:
* To ensure all guests' queries are handled promptly and efficiently during the night shift.
* Ensure that the team of night porters carry out their duties as per hotel standards.
* Liaise with Reception to ensure all guest requests are attended to and cleaning duties have been completed by the night team.
* To do a daily handover with the late and early duty managers when on shift.
* To ensure all Meeting Rooms are ready for the following day.
* To ensure all cleaning and setup is done in line with the hotel’s procedures.
* Ensure health and safety best practices at all times.
* Handle guests' complaints and queries.
* To resolve any problems, queries, or complaints as they arise.
* Follow the hotel’s response to any emergency situations, evacuations, etc.
Skills:
Liquor, Hotel service, Guest support services, Hotel Operations, Hotel reception, Guest Assistance
Benefits:
Gym, Parking, Meal Allowance / Canteen
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