Arrears Support Advisor Role
This is a 6-month full-time contract with the possibility of extension based on individual performance and role availability. As an Arrears Support Advisor, you will be part of a diverse and motivated team focused on assisting customers in arrears.
About the Role
You will serve as the primary contact for customers experiencing financial difficulties via telephone. Your expertise in mortgage products and services will ensure timely communication with customers, adhering to established procedures to minimize credit losses while fostering customer support.
Key Accountabilities
* Advocate for customer needs while ensuring all offers align with their best interests and the bank's.
* Engage with customers and external professional representatives in a manner reflecting our commitment to customer service and core values.
* Stay informed about and comply with departmental policies and procedures in a dynamic environment.
* Actively contribute to achieving both customer and business goals through proactive and reactive interactions.
Requirements
* Demonstrated fair and effective customer experience.
* Business acumen to assess risk situations and identify optimum solutions.
* Proven willingness to take on extra responsibilities, think creatively, and improve personal and team performance efficiency.
* Resilience in dealing with problematic situations.
* A flexible approach to the role and working hours.
* Strong negotiation skills with a focus on reaching mutually agreeable solutions.
* Initiative-taking with the ability to work under pressure, meet individual, team, and departmental KPIs, and tight deadlines.
Desirable Qualifications and Skills
* APA/QFA qualifications are desirable.
About Bank of Ireland and Cpl Resources TEG
Bank of Ireland offers a fantastic opportunity for career growth and development within banking. Cpl Resources TEG has been a trusted partner in delivering brilliant, engaged, and committed people to support Bank of Ireland's promises to deliver for their customers.