This is a unique opportunity for someone with drive and a passion for turning their job into an ongoing project that wins competitions, and who is a role model for others.
We are looking for a Customer Service Advisor who will take ownership of their role, impress our customers with a smooth and informed process, and support our technicians to get the most out of their time.
Communication and reliable service are the most important qualities of the role.
We compete with the main dealers on quality and service.
As an independent garage, we also have the advantage of being able to respond quickly to our employees needs.
We will provide you with everything that you need to succeed.
For example we have plans to renovate our workshop and front of house area, so you will be able to help us design and shape the Front of House to meet your preferences.
The long term goal?
To find a Customer Service Advisor who wants to become a manager, who can be successfully promoted as soon as they are ready.
The Job Role As our full-time Customer Service Advisor, you will take ownership of the processes that support the customer experience and of the smooth operation of the garage.
Starting with answering the calls, you will organise the full process of the customers journey.
From understanding their description of the problem with their car to generating an estimate and booking them in with the appropriate technician, you will be the customers main point of contact.
You will facilitate a team of excellent technicians, with the help of our workshop manager and it is your job to manage all customer communication and make sure that they are treated like royalty.
Every morning, you will meet with the workshop manager and technicians to discuss the events of the day, but you must also be prepared for any emergencies and know how to rearrange the diary to look after the customers.
The role is naturally multi-tasked, and you will regularly be asked for updates from customers and technicians.
Your communication style must be clear and concise.
There might be times when you have to deliver unexpected news to a customer, and it is crucial that you have the ability to manage these conversations in a clear and confident manner.
Whilst you will have a lot of responsibility for organising, you will not manage any people.
However, we hope you will get to know our customers just as well as we know them.
It is important that you dont feel like a stranger to them and that you are able to deliver what the customer expects.
It is vital that you build a good relationship with everyone and that they can count on you for being reliable and having a strong sense of duty.
As you build on your experience, we will consistently ask our customers to provide feedback, so you will be able to track and measure the success of your customer service.
Reflecting on the success of your performance is an ongoing part of your role.
You will also work directly with the business owners, which will allow for a fast response to your ideas.
The goal will be to enter competitions to win awards for your customer service.
You will independently review what is successful and what requires improvement, and will have ample opportunities to tweak, improve and adapt your role.
We want you to be successful and will provide you with the support that you need.
This role has a lot of responsibility, so you will receive one-to-one support for a full year to make sure that you are confident in your role before taking on full accountability.
The Candidate It is desirable that you have previous experience working in the automotive industry as this knowledge will be pivotal for you to organise the diary effectively and communicate well with customers.
If you do not have automotive experience but already have a passion for cars and are keen to learn, then you are welcome to apply.
It is also desirable that you have commercial awareness, specifically so that you will understand what decisions will impact the business.
There will be times when you need to motivate your peers to keep the fast-paced momentum, so it is also essential that you can demonstrate a natural ability to communicate well and support your peers.
The Terms and Conditions Work Pattern: Monday to Friday, 9am to 6:00pm Job Title: Customer Service Advisor Salary: 35000 per Annum How to Apply Please send your CV and an introduction to yourself to Skills: Dealership Aftersales Car dealership Vehicle Repair Contact customers Vehicle Inspection