Job Title: French Customer Support Representative
Location: Cork, Ireland
Contract Type: Full-time, On-site
Working Hours: Regular Day hours, Monday to Sunday (flexibility needed)
Abrivia Recruitment is seeking a highly motivated and skilled French-speaking Customer Support Representative to join our client's team.
In this role, you will be responsible for addressing customer inquiries, solving problems, and providing exceptional service through email, chat, and occasional phone interactions.
You will play a key role in ensuring customer satisfaction and improving their overall experience with the client's services.
The ideal candidate will be fluent in both English and French, possess excellent communication skills, and have prior experience in customer service.
We offer a supportive and lively work environment, opportunities for growth and development, and a competitive benefits package including healthcare, tax saver scheme, cycle to work and fitness scheme, relocation assistance, free parking, and more.
Key Responsibilities:
* Deliver top-tier customer support by managing and resolving customer issues
* Participate in initiatives aimed at enhancing process efficiencies and customer experience
* Leverage your unique skills and experiences to contribute to our innovative solutions
Requirements:
* Fluency in both English and French
* Excellent communication skills and strong customer service orientation
* Self-motivated with a focus on achieving results
* Prior experience in customer service
* Technologically adept and able to learn new systems quickly