Job Description:
As a Customer Success Manager Architect, you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings.
Main Responsibilities:
* IDentify use cases and design solution architecture for our Growth Offerings that run on IBM Public Cloud and Red Hat OpenShift.
* Builf Minimum Viable Products (MVPs) and guide IT executives through changes needed to unlock full value of hybrid cloud.
* Show users how to get value out of solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.
Requirements:
* Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent.
* Understand customer business and technology needs; become the face of IBM to the customer.
* Serve as a trusted technical expert for the customer's cloud migration, deployment, and adoption of Public Cloud, Hybrid Cloud & AI Growth Offerings.
* Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
* Handle difficult customers or situations and demonstrate resolutions.
* Take initiative and tackle things on your own.
* Navigate data and people to find answers.
* Execute customer success plan to drive adoption post-deployment.
Education and Expertise:
1. Bachelor's Degree
2. Technical understanding and hands-on experience with IBM Public Cloud (IaaS + PaaS), Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation.
3. Technical understanding of IBM AI strategy / Software / Cloud Services.
4. Experience with enterprise Software implementations.
5. Ability to show customers how to