Job Title: Pensions and Investments Administrator - Norwegian Speaker
We are seeking a skilled administrator to join our team. As a Pensions and Investments Administrator, you will be responsible for delivering excellent customer service and providing administration support for our customers.
Key Responsibilities:
* Provide exceptional customer service to customers and intermediaries.
* Process customer requests and administration accurately and within agreed service levels.
* Treat every interaction as an opportunity to build rapport, credibility, and advocacy for Standard Life.
* Identify opportunities to retain and grow the customer's business with us.
* Proactively provide accurate information and guidance for the customer to help them make informed decisions about their financial future and gain trust in our ability to help them.
* Take opportunities to proactively promote alternative/lower-cost service channels and explain the benefits of online technology to increase the use of self-service and allow straight-through processing.
* Follow the correct processes to ensure that all your actions meet the conformance requirements.
* Fulfil all the regulatory requirements of the role and ensure that your work is compliant and you treat customers fairly.
* Identify the root cause of problems to prevent repeat failures.
Requirements:
* QFA qualified or part-qualified.
* Proven track record of delivering good customer service to either internal or external customers.
* Norwegian speaking.
About Us:
We are committed to creating a workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who bring diverse perspectives and experiences.