About Dylan:
For nearly two decades, Dylan Hotel, a member L.V.X. Preferred Hotels & Resorts, has been making a mark on the Dublin luxury hospitality scene.
A historic building with a contemporary spirit, Dylan is Dublin’s only five-star boutique hotel. It is independently owned and is soulful and luxurious. It is a refined hideaway within the city centre, offering exceptional accommodation with thoughtful hospitality.
About the Job:
An opportunity has arisen for a Night Auditor to join our Welcome team.
About you:
* Minimum 1 year experience in the role of Night Auditor or similar role.
* Driving license (mandatory).
* Eligible to work 40 hours per week without restrictions.
* Good knowledge of Opera Cloud.
The main duties and responsibilities of this role are:
* Ensuring all guest’s requirements are met during their stay.
* Answering all incoming calls & where necessary to correctly take messages.
* Follow Check-in / Check-out procedures accurately.
* Taking reservations in the absence of the reservations department.
* Delivering exceptional customer service and inspiring your team to deliver the same exceptional standards.
* All cash handling, card transactions, banking and transaction/sales reporting.
* Ensuring the correct and continual use of all company procedures, systems and documents.
* Maintaining a safe and harmonious working and customer environment and ensuring the highest standards of hygiene and health and safety.
* Liaising with the Management team to ensure that service is of the highest standard.
Hotel Awards:
* Certified Great Place to Work.
* Failte Ireland Employer Excellence Award.
* One MICHELIN Key 2024.
Extra Benefits:
* Continuous training and development.
* Career progression opportunities.
* Meals on duty.
* Cycle to Work Scheme.
* Refer a friend scheme.
* Employee Assistance Programme.
* Discounts at other Preferred Hotels.
* Wellness and Social Events.
Skills:
Opera Cloud, Driving license, Night Auditor
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