The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.
About the Position
We are currently seeking a detail-oriented Housekeeping Supervisor to join our team at The Sutton Place Hotel in Revelstoke, British Columbia.
Key Responsibilities:
* Ensure exceptional cleanliness and orderliness of guest rooms and suites, public areas, back-of-house areas, as well as supporting the laundry department.
* Implement and maintain the PureClean program across all areas.
* Assist with cleaning guest rooms and public areas as required, due to working supervisor positions.
* Conduct daily room inspections and provide ongoing support to team members.
* Maintain accurate supply and equipment inventories, ensuring team members have necessary tools.
* Collaborate with the Housekeeping Manager and other departments, particularly Front Office and Maintenance.
* Adhere to Health, Wellness & Safety standards, including knowledge of chemicals and proper lifting procedures.
* Provide training and coaching as needed to ensure fair and effective scheduling.
Qualifications:
* Minimum two years experience in a Housekeeping/Guest Service lead or supervisory role in a similar property environment.
* Strong knowledge of housekeeping roles, laundry operations, and room attendant duties.
* Exceptional attention to detail and commitment to service excellence.
* Superior interpersonal and guest service skills for both internal and external clients.
* Initiative to identify and resolve opportunities for improvement with sound decision-making.
* Able to work in a time-sensitive environment with empowerment philosophy.
* Focused on health and safety, able to perform physical tasks such as pulling, bending, stretching, reaching, and lifting.
* WHMIS Certification and First Aid certification highly desirable.
* Working knowledge of MS Office, Excel, OPERA, or similar Property Management System.
* Licenced to work in Canada.