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Enterprise Customer Success Manager, Dublin
Client:
Wix
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
efd61deabc29
Job Views:
6
Posted:
15.02.2025
Expiry Date:
01.04.2025
Job Description:
The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.
* Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
* Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
* Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business
* Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle
* Identify growth opportunities and facilitate the renewal process with enterprise customers
* Collaborate with the marketing team to identify customer references and case studies
* Act as the voice of the customer with the Wix product team, helping shape the evolution of the product
Qualifications:
* A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
* 3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
* Experience presenting complex ideas in an accessible and engaging way to executive-level customers
* Great organizational, project and time management skills
Additional Information:
We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.
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